Can someone else activate a self-exclusion on my behalf?

If a family member or trusted person believes an account holder needs protection, they can contact support@ab89.mom. However, such requests are only processed after account verification and identity confirmation.

For ages 21+ — Safe Gaming

ab89's commitment to responsible gaming

Q: Where can I get help if I have a gaming problem?

Contact ab89's 24/7 live chat or email support@ab89.mom directly — we will help in Bengali. You can also talk to family and trusted friends, and if needed, consult a professional mental health counsellor.

Entertainment should be enjoyable — never a burden. ab89 gives you all the protection tools you need to stay in control of your gaming.

Why is responsible gaming important?

Knowing your limits and keeping yourself protected is what responsible gaming is all about.

Online betting and casino games are a popular form of entertainment. But like any form of entertainment, knowing your limits is essential here too. ab89 believes that genuine enjoyment is only possible when gaming stays within control and never becomes a source of financial or mental stress.

To ensure every player on our platform can play consciously and enjoyably, we have provided a number of effective protection tools. From deposit limits to the option to take a temporary break — everything is right at your fingertips.

Remember: gaming is always for entertainment. Never bet to recover losses or to pay off debts. ab89 is always by your side — ready to help whenever you need it.

Recognise the warning signs

Repeatedly betting to try to recover lost money
Spending more time or money than planned
Lying or hiding the truth about gaming
Betting with money meant for bills or essential expenses
Strain in relationships with family or friends
Feeling anxious or restless when not betting

ab89's protection tools

Use these features to keep your gaming experience safe.

Set Deposit Limits

Restrict the amount you deposit on a daily, weekly, or monthly basis. This removes the risk of spending beyond your budget and keeps gaming within an affordable range at all times.

Loss Limit

Decide in advance the maximum loss you are comfortable with within a set period. Once the limit is reached, the system will alert you and prevent further betting.

Time-Out Break

If you feel you need a temporary break, set a time-out on your account for anywhere from 24 hours up to a maximum of 6 weeks. No betting or deposits will be possible during this time.

Self-Exclusion

If you feel gaming is going out of control, choose a long-term self-exclusion. Once this decision takes effect, the account cannot be reactivated before the specified period ends.

Session Time Alerts

After a set amount of time, ab89 will automatically remind you how long you have been playing. Taking conscious breaks is an important part of healthy gaming habits.

Reality Check & Transaction History

View your gaming activity, win/loss history, and full spending details at any time. Transparent information helps you assess yourself clearly.

21+ Age Verification & Minor Protection

ab89 is for adults only.

All services at ab89 are for those aged 21 and above only. Age verification is mandatory when opening an account, and we may request additional identification if needed.

If you have children or teenagers in your household, keep your device and account safe from them. Do not share your password and always log out after every gaming session.

Age verification is mandatory at registration
Keep your account secure to prevent children from gaining access
ab89 reserves the right to verify identity at any time if there is suspicion
Accounts are suspended if a minor is suspected

Verification at Registration

A national ID or date of birth must be provided when opening a new account. No one under 21 years of age can open an account.

Identity Confirmation Before Withdrawal

Identity must be confirmed before the first withdrawal. This is required for account security and proper age verification.

Additional Verification at Any Time

If suspicious activity or doubts about age arise, ab89 may request additional documents at any time.

How to set limits and breaks

Secure your account in a few simple steps.

Log in to your account

Select the "Responsible Gaming" option

In the "Responsible Gaming" section of settings, you will find deposit limits, time-out, and self-exclusion.

Set your preferred limits or break

Set deposit limits, loss limits, session limits, or self-exclusion as needed.

Confirm and save

Confirm the changes. Some limits take effect immediately, while others apply from the following day.

If you have trouble changing your settings, contact our 24/7 live chat or email — we will help you directly.

Tips for healthy gaming habits

Build these habits to maintain an enjoyable experience.

Set a budget before you start playing and stick to it.
Do not think of gaming as a source of income — it is purely for entertainment.
Do not play when you are tired, stressed, or have been drinking.
Take regular breaks and spend time on other activities.
Do not bet out of anger or frustration after a loss.

Accept wins and losses normally — neither is guaranteed.
Spend time with family and friends — do not let gaming get in the way of relationships.
Track for yourself how much time you spend gaming each day.
If you feel concerned for any reason, contact ab89 support right away.
When in doubt, take a break — a little distance always helps.

Get in touch if you need help

You are not alone — ab89's support team is always by your side.

ab89 Support Team

For any concerns about gaming, setting limits on your account, or immediate assistance, contact our 24/7 live chat. Our team provides support in both Bengali and English.

24/7 Live Chat — Instant Response
Email: [email protected]
Support in Bengali and English

Get professional help

If you feel gaming is going out of control, seeking professional counselling is the wisest step. Mental health services in Bangladesh are now much more accessible.

Talk to a mental health professional near you
Have an open conversation with family and trusted friends
Write down and analyse your own gaming patterns

Responsible Gaming FAQ

Find answers to common questions here.

At ab89, you can set deposit limits on a daily, weekly, or monthly basis. Once a limit is set, it takes effect immediately. Reducing a limit applies right away; however, increasing a limit has a short waiting period for security reasons.

The duration of a self-exclusion is set in advance. It is not possible to reactivate your account before that period ends. Once the period is over, you will need to actively request reactivation — it will not open automatically. This process is intentionally slow to ensure your decision is considered carefully.

A time-out is a temporary break — usually from 24 hours up to a few weeks. It is for a short pause when you feel some distance would be helpful. Self-exclusion is a longer-term and more serious step — typically for several months to years — for when gaming is becoming a significant problem.

If a family member or trusted person believes an account holder needs protection, they can contact [email protected]. However, such requests are only processed after account verification and identity confirmation.

No. ab89 is strictly for those aged 21 and above only. Age is verified at registration, and additional identification may be requested in suspicious cases. If a minor is identified, the account will be permanently closed.

Contact ab89's 24/7 live chat or email [email protected] directly — we will help in Bengali. You can also talk to family and trusted friends, and if needed, consult a professional mental health counsellor.

Enjoy safely — secure gaming at ab89

Play responsibly and enjoy the experience. Our casino, slots, or cricket betting — everything is in your control.

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