ab89 Privacy Policy

1. Introduction

ab89 ("we", "our") operates a safe and reliable online betting and casino platform for users in Bangladesh. This Privacy Policy ("Policy") describes what information we collect, why we collect it, how we use it, and what measures we take to protect your information.

By using our website or creating an account, you are considered to have accepted the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our services and contact us.

We commit that all your personal information on ab89 will be protected with the highest level of security. Every transaction and data transfer is secured using SSL encryption technology.

2. What Information We Collect

We collect only the minimum information necessary to operate the ab89 platform. The different types of information are described in detail below.

Identity Information

Information you provide when registering an account:

Full name
Date of birth (for age verification)
Email address
Mobile number
National ID information (where applicable)

Financial Information

Information required for deposits and withdrawals:

bKash account number
Nagad account number
Rocket account number
Transaction history
Deposit and withdrawal amounts

Usage Information

Information automatically collected while using the platform:

IP address
Browser type and version
Device information
Session duration
Pages visited

Gaming Information

Information related to your gaming activity:

Betting history
Game preferences and patterns
Win and loss records
Bonus usage details
VIP tier activity

3. Purpose of Using Information

ab89 uses collected information only for the purposes listed below. Personal information is never sold to any third party.

Account Management: Information is used to create, verify, and keep your account secure.
Identity Verification: Age verification is carried out to ensure access is granted only to those aged 21 and above.
Financial Transaction Processing: To manage secure deposit and withdrawal processes via bKash, Nagad, and Rocket.
Customer Support: Your information is used to resolve issues and provide assistance.
Fraud Prevention: To ensure account security and prevent unauthorized access.
Service Improvement: For analytical purposes to further improve the user experience.
Responsible Gaming: To help monitor gaming habits and comply with responsible gaming guidelines.
Legal Obligations: Where required to comply with applicable laws and regulations.

4. Data Protection Measures

ab89 uses industry-standard security technology to protect your personal information. The key components of our security framework are described below.

SSL encryption

All data transfers are secured with 256-bit SSL encryption, making it impossible for third parties to read.

Secure Servers

Your information is stored on access-controlled secure servers, and regular security audits are conducted.

Access Control

Only authorized personnel are granted access to the necessary information; all access is recorded in logs.

Monitoring and Alerts

Automated 24/7 monitoring is active to immediately detect suspicious activity.

Response to Data Breaches

If a data security breach occurs that may affect your personal information, ab89 will notify you within a reasonable time and take the fullest corrective measures possible. Our security team assesses the severity of the incident, limits the spread of harm, and takes the necessary steps to prevent similar incidents in the future.

5. Cookies and Tracking Technologies

The ab89 website uses cookies and similar technologies to improve your experience.

Essential Cookies

These are essential for the basic functionality of the website — maintaining login sessions, security verification, and saving language preferences. These cookies cannot be disabled.

Analytics Cookies

These cookies are used to understand website usage patterns, which helps us improve our services. They do not store any personal information.

Preference Cookies

These cookies are used to remember your preferred settings such as language, theme, and other personalized options.

You can manage cookies from your browser settings. Keep in mind, however, that disabling cookies may cause some features of the website to not work properly.

6. Sharing Information with Third Parties

ab89 never sells your personal information for commercial purposes. However, information may be shared with third parties in the limited circumstances listed below:

6.1 Payment Processors

Relevant information is shared with bKash, Nagad, and Rocket to process financial transactions. This sharing is solely for completing transactions and is governed by their own privacy policies.

6.2 Technology Partners

Game software providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi provide gaming services. Only the minimum information necessary to operate the service is shared in this context.

6.3 Legal Obligations

If required by a court order, a lawful request from a government authority, or under applicable law, ab89 may be obligated to provide the relevant information.

6.4 Fraud Prevention

Information may be processed where necessary for account security, fraud prevention, and enforcing responsible gaming.

7. Data Retention and Duration

ab89 retains your personal information for as long as it is necessary to provide services or to meet legal obligations.

Active Accounts

All information is retained for the entire period your account remains active. This information is used to provide services, customer support, and manage the VIP program.

After Account Closure

Even after an account is closed, financial information and transaction records are retained for a specified period as required by law. This period is determined by applicable laws and regulations.

Once the specified retention period ends, ab89 securely deletes or anonymizes the information so that no individual can be identified.

8. Your Rights

As a registered user of ab89, you have the following rights regarding your own information:

Access: The right to request a copy of the information we hold about you.
Right to Rectification: The right to request correction of any inaccuracies or incomplete details in your information.
Right to Erasure: The right to request deletion of your personal information within the limits of legal obligations.
Right to Restrict Processing: The right to request that the use of your information be limited in certain circumstances.
Right to Portability: The right to receive your information in a structured, machine-readable format.
Right to Object: The right to object to the processing of your information for specific purposes.

To Exercise Your Rights

To exercise any of your rights, email us at [email protected] or contact us via live chat. We will process your request within a reasonable time after verifying your identity.

9. Protection of Minors

ab89 strictly follows a 21+ age policy. We do not knowingly collect any personal information from anyone under the age of 21. If we become aware that a minor is using our services, we will immediately close their account and delete all collected information.

If you believe a minor is using our services, please notify us immediately.

10. Changes to This Policy

ab89 reserves the right to update this Privacy Policy as needed. If any significant changes are made to the policy, we will publish a notice on the website and update the "Last Updated" date at the top of the document.

Continued use of our services after any changes indicates that you have accepted the updated policy. It is therefore recommended that you review this page regularly.

If you have questions about any changes, please contact our support team — we provide assistance in Bengali and English 24/7.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact ab89 through the following:

Live Chat: Support is available 24/7 in Bengali and English via the live chat feature on the website.
Email: [email protected]

We take all privacy-related requests seriously and aim to respond as quickly as possible.